Articles tagged with fallback intent
What is Google Dialogflow?
We are undoubtedly witnessing significant growth in software services designed for helping businesses increase the ease with which their clients access them. More and more, companies both big and small are turning to such technological solutions which in turn transform the way businesses and clientele communicate. By offering more instantaneous responses to queries, businesses stand to enhance customer satisfaction and thereby strengthen loyalty. On a more personal level, I had long been sceptical of engaging a bot, however, once offered an expedient, simple solution to my problem within minutes, I began to think otherwise. Yet the question remains: are chatbots as reliable as traditional customer services, and are they natural and organic enough to handle user-specific issues? While working on a recent project, I came across a product from Google Cloud Platform called Dialogflow. It turned out to be a very interesting experiment and actually, worked better than I'd expected - hence the following article.