Articles tagged with net promoter score explained
What is Net Promoter Score
When it comes to employee feedback, no other tool is as widely used nor as trusted as the Net Promoter Score® (NPS). That's because the net promoter system has been proven repeatedly to be an accurate predictor of growth. In fact, a study by Bain & Company found that companies with high NPS scores grow 2.5 times faster than companies with low NPS scores. NPS is closely linked to business growth.